mvihazel.co.uk is committed to bringing you the best quality products at great prices. We only sell high quality products sourced from reputable dependable manufacturers. We stand over the products that we sell and in the unlikely event that a product is faulty, we will immediately replace it or offer you a full refund. We also know that once in a while you may need to cancel an order or return an item. To ensure we can make this as easy as possible, please ensure you hold onto your receipt and any packaging with the item you bought. All refunds will normally to be made to the same method of payment as your purchase.

In order to process a return, please follow the following instructions:

Please contact us by email (salesuk@mvihazel.co.uk or contact your local sales rep), by telephone (+44 01772 218 081) or by using the contact form and provide us with the following information:

– Description of product(s) to be returned – Reason for return (ie faulty product, damaged product, incorrectly supplied or incorrectly ordered) – Date of original purchase and invoice number

We will respond within 24 hours with a return order number which should be quoted in all further correspondence with us. If the order has been incorrectly supplied or defective, we will arrange for a carrier to collect the goods which must be returned in their original packaging. You must ensure that products are in exact condition that you received and within their original packaging (opened acceptable) to be eligibale for refund. All instruction manuels and spare fittings must be within the packaging. The return order number must be clearly visible on the outside of the packaging. The goods to be returned must be unused, in their original packaging and in a saleable condition. The goods should be accompanied by the original invoice. We advise you always inspect goods upon arrival.

You must request a return within 7 days of arrival.

Once we receive the goods, we will verify that they conform to the conditions stated in 2 above. – If the goods to be returned are faulty or have been incorrectly supplied by mvihazel.co.uk, we will offer you the choice of sending you replacement goods at no charge, or giving you a full refund. – If the goods are not faulty and have not been incorrectly supplied, we will give a refund less the cost of collecting the goods. Normally this is the same as the relevant delivery charge that applies for deliveries to your area. We will process all refunds within 48 hours of having received the goods. All refunds will be made via the same method of payment as your purchase. Under certain circumstances, a handling fee may apply when returning goods (see full handling policy).

Please note: 

• Customers should not return items without prior agreement and without a valid return reason.

• Goods returned without prior agreement and without a valid return order number will not be processed for refund.

• The responsibility of returning goods in the expected condition to MVI Hazel lies with the customer.